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Burj Al Arab Jumeirah claims social media crown

The Burj Al Arab Jumeirah, the world’s most luxurious hotel, has taken the crown as the most followed hotel on Facebook and Instagram. The luxurious property – recognised as the World’s Leading Luxury Hotel by the World Travel Awards – has over 500,000 followers on both platforms. The iconic Burj Al Arab Jumeirah offers guests the finest service and experiences, including private beach access and luxury leisure on a breath-taking

ibis brands remodel guest experience

Ibis has rolled-out its new guest experience which will see employees connecting with guests in a more social and interactive way, approaching to help guests rather than waiting to be approached. The move supports ibis as the benchmark in the hospitality economy segment while also proving its credentials as a customer service leader. The remodelled customer experience has been created to meet the changing expectations of guests seeking more social,

Global Hotel Alliance inks deal with Sabre

Global Hotel Alliance has selected Sabre Hospitality Solutions as an alternative distribution provider for its members. Under the landmark agreement, GHA’s 35 hotel brands, representing over 550 hotels, resorts, palaces and spas, now have the option to choose the Sabre SynXis Central Reservations as their distribution solution while still enjoying the benefits of GHA’s multi-brand Discovery loyalty program. “Similar to the airline alliance model, GHA offers independent and privately-owned hotel

STR acquires UK-based hotel data specialist AM:PM

STR has acquired AM:PM, a hotel data and intelligence specialist. Through the acquisition, the analytics specialist will enhance its leading hotel data with AM:PM’s market intelligence and interactive online database and mapping tool. “Alan and Morag Gordon have created a real-time, online hotel supply and research tool that enables informed and efficient decision-making for the hotel industry,” said Robin Rossmann, STR international managing director. “We look forward to launching this

Wynn Las Vegas to roll out Amazon Echo

[embedded content] Wynn Las Vegas and Amazon have announced plans to equip all 4,748 hotel rooms at Wynn Las Vegas with Echo, Amazon’s hands-free voice-controlled speaker. The introduction of this technology into every guest room, beginning this month with installation in suites, will be an industry first in the world, allowing guests of Wynn Las Vegas to control various hotel room features with a series of voice commands via Alexa,